Warranty Information


Australian warranty laws have recently changed.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This guarantee supplements the warranty document located in your product carton and outlined below. If you have any questions regarding these changes please contact Briggs & Stratton Australia on 1300 274 447 or fill in a contact form.

Warranty Policies 


Victa Product Policy

Consumer Rights

The buyer should be aware that in relation to goods which are of a kind ordinarily acquired for personal, domestic or household use or consumption, certain provisions such as the Trade Practices Act, 1974 (Aust) and the Consumer Guarantees Act, 1993 (NZ) apply. The terms set out below do not exclude rights and remedies implied by a statute which are non-excludable and which may be more extensive than those provided by this warranty.

Warranty Service

Warranty Service under both the Express Warranty and the warranties implied by law is available at any VICTA Authorised Service Centre. These centres are staffed and equipped to provide expert service.

Victa Express Warranty

The VICTA Express Warranty is additional to the conditions and warranties which are mandatorily implied by the laws and regulations of the individual States and Territories of Australia and the Trade Practices Act, 1974 (Aust) and the Consumer Guarantees Act in New Zealand and any non-excludable laws.

The tables below refer to models purchased on or after January 20, 2021. For models purchased prior to this date, please refer to your operators manual.


Petrol Engine Powered Lawnmowers: Domestic Models in Domestic Use

16 inch, Steel Chassis Models - Current Range

Range / Model Channel Specials Engine Chassis Ancillaries Catcher
2691809   5 years 5 years   5 years
2691902   5 years 5 years   5 years
2691904   6 years 6 years   6 years
2691907   5 years 5 year   5 years

18 inch, Steel Chassis Models - Current Range

2691721   5 years    5 years   5 years
881867   5 years 5 years   5 years
2691766   5 years 5 years   5 years
881887   5 years 5 years   5 years
881888   5 years 5 years   5 years
881889   5 years 5 years   5 years
2691841 Gold Warranty 6 years 6 years   Lifetime
881893 Gold Warranty 6 years 6 years   Lifetime
2691845 Gold Warranty 6 years 6 years   Lifetime
2691751 Gold Warranty 6 years 6 years Battery, Charger, Starter - 2 years Lifetime
881894 Gold Warranty 6 years 6 years   Lifetime
881895 Gold Warranty 6 years 6 years   Lifetime
881901   5 years 5 years   Lifetime
2691844   5 years 5 years   Lifetime
881902   5 years 5 years   Lifetime
2691867   5 years 5 years   Lifetime
881903   5 years 5 years   Lifetime
2691875   6 years 6 years   Lifetime
2691903   5 years 5 years   Lifetime

460 / 18 inch "Utility", Steel Chassis Models - Current Range in Domestic Use Only

2691779   5 years 5 years    
2691780   5 years 5 years    

19 inch, Steel Chasses Models - Current Range

881891   5 years 5 years   5 years
881890   5 years 5 years   5 years
2691845 Gold Warranty 6 years 6 years   Lifetime
881894 Gold Warranty 6 years 6 years   Lifetime
881895 Gold Warranty 6 years 6  years   Lifetime
2691635 Gold Warranty 6 years 6 years   Lifetime
881896 Gold Warranty 6 years 6 years Gearbox - 1 year Lifetime
881897 Gold Warranty 6 years 6 years Battery & Charger - 2 years Lifetime
881898 Gold Warranty 6 years 6 years Battery & Charger - 2 years
Gearbox - 1 year
Lifetime
881919   5 years 5 years   5 years
881901   5 years 5 years   Lifetime
2691844   5 years 5 years   Lifetime
881902   5 years 5 years   Lifetime
2691867   5 years 5 years   Lifetime
881903   5 years 5 years   Lifetime
2691636   5 years 5 years   Lifetime
881904   5 years 5 years   Lifetime
881905   5 years 5 years   Lifetime
881906   5 years 5 years   Lifetime
2691842   5 years 5 years   Lifetime

19 inch, Alloy Chassis Models - Current Range

881871   5 years 5 years   Lifetime
881872   5 years 5 years   Lifetime
2691753   5 years 5 years   Lifetime
2691838   5 years 5 years   Lifetime
881907   5 years 5 years   Lifetime
881908   5 years 5 years Gearbox - 1 year Lifetime
881909   5 years 5 years Battery & Charger - 2 years
Gearbox - 1 year
Lifetime
881925   5 years 5 years   Lifetime
2691640   5 years 5 years Battery & Charger - 2 years Lifetime
2691650   5 years 5 years   Lifetime
2691839   5 years 5 years   Lifetime

20 inch, Steel Chassis Models - Current Range

2691908   5 years 5 years   5 years
2691909   5 years 5 years   5 years
2691632   5 years 5 years   5 years
2691813   5 years 5 years   5 years


Petrol Engine Powered Lawnmowers: Domestic Models in Commercial Use

Range/ Model Channel Specials Engine Chassis Ancillaries Catcher
All Steel / Alloy Chassis Models - Current Range
Except Utility
  90 days 90 days 90 days 90 days
460 / 18 Inch Steel Chassis "Utility" Models   6 months 6 months    


Petrol Engine Powered Lawnmowers: Commercial Models in Commercial Use

Range/ Model Channel Specials Engine Chassis Ancillaries Catcher

Alloy Chassis Models - Current Range

2691596   2 years 2 years   2 years
2691598   2 years 2 years Gearbox - 1 year 2 years
2691588   2 years 2 years Gearbox - 1 year  
2691600   2 years 2 years Gearbox - 1 year 2 years


Petrol Engine Powered Lawnmowers: Commercial Models in Domestic Use Only

Range/ Model Channel Specials Engine Chassis Ancillaries Catcher
All Alloy Chassis Models - Current Range   3 years 3 years Gearbox (where app) - 1 year 3 years

 

Under Express Warranty the Lawnmower is warranted from the date of purchase against mechanical defects and faulty workmanship or material. Express Warranty covers only the replacement, repair or adjustment of parts which fail due to a fault in manufacture.

Defective parts will be replaced or serviced by an Authorised Service Centre without charge for labour or materials, subject to conditions. Repairs or adjustments required by normal use or by failure to follow the manufacturer’s instructions are chargeable to the owner.

Authorised Service Centre are authorised to determine whether a claim will be covered under warranty, or payable by the owner on completion.

You should seek independent legal advice to determine whether a claim not covered by the Express Warranty is covered by any warranties implied by law.

  • Express Warranty applies to the original purchaser only. Proof of purchase date must be provided prior to Express Warranty work.
  • Use of parts other than genuine Spare Parts cancels the Express Warranty.
  • Repairs other than by an Authorised Service Centre cancels the Express Warranty.
  • Altering the product (including governed speed) cancels the Express Warranty..
  • A lawnmower run with incorrect fuel, oil or oil level, is not covered by the Express Warranty.
  • Failure to properly service cooling or air filtration systems cancels the Express Warranty.
  • Failure to follow the instruction manual or labels attached cancels the Express Warranty.
  • Fair and reasonable wear is not covered by the Express Warranty.
  • Damage from an accident, misuse or neglect is not covered by the Express Warranty.
  • Costs of transportation of the lawnmower are to be paid by the owner.
  • Blades and spark plugs are not covered by the Express Warranty.

Limitations of Warranty

Nothing in these terms shall exclude, restrict or modify any term, condition, warranty or liability implied into this contract by statute, where to do so would be unlawful or would render any provision of this contract void. Subject to that, all warranties implied by statute in respect of the goods are hereby expressly negated and the manufacturer's liability for the goods is limited to any warranties issued in writing by manufacturer and manufacturer is excluded from any liability whether under this contract or otherwise to the buyer of any third party for any loss, injury, cost or damage (direct, indirect, special, consequential, or otherwise and whether or not arising from a negligent act or omission of the manufacturer), incurred or suffered by reason for the goods, their use, their design or any failure to deliver or delay in delivering them. Where it is legal to do so, any remaining liability implied by statute or resulting from breach of any term, condition or warranty implied by statute is limited to, at the manufacturer's sole option:

  • the replacement of the goods or the supply of equivalent goods;
  • the repair of goods;
  • the payment of the cost of replacing the goods or of acquiring equivalent goods; or
  • the payment of having the cost of the goods repaired.

In particular, your rights and remedies under the Trade Practices Act (Aust) and the Consumer Guarantees Act (NZ) are not excluded.

The lifetime warranty on grass catchers being offered on models listed below shall apply only to those models purchased from 1st July 2015.

The lifetime warranty covers manufacturing defects only and does not cover abuse, normal wear or cosmetic changes such as colour fading.

To claim your lifetime warranty you must retain your proof of purchase.

This warranty is available only to the original purchaser and is not transferable.

The defined term of our Lifetime Warranty is eighty years.

New Australian Warranty Laws

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you have any question regarding these changes please contact Briggs & Stratton Australia Pty Limited on 1300 274 447 or Click Here to Contact Victa Customer Care.

This warranty operates in addition to your rights at law.